In addition to the troubleshooting information contained in this section, please see the Readme file in the PaperPort directory on your computer’s hard drive. The Readme file contains additional information that may help you diagnose problems with the scanner.

If you try all the troubleshooting procedures described in this section and in the Readme file, and the scanner still has problems, you may have a malfunctioning scanner. Refer to the technical support card you received with your scanner for technical support information.

Problem: The scanner icon disappeared from the Windows taskbar.

Check for one of these possible problems:

• Are the cables loose or not plugged in securely? Inspect the cable connections. Make sure all cables are plugged in securely.

• Is the AC adapter plugged in? Make sure the AC adapter is securely plugged into a working electrical outlet.

Problem: The scanner won’t scan. What’s wrong?

Check for one of these possible problems:

• Are the cables loose or not plugged in securely? Inspect the cable connections. Make sure the cables are plugged in securely.

• Did you restart the computer after installing the software? If you didn’t restart the computer, it may not have loaded all of the software files. Try restarting your computer.

• Did you plug the scanner into a USB hub? If you’re using a USB hub to connect the scanner, the hub must have its own power supply. If the hub does not have its own power supply, plug the scanner into a different USB port on the computer.

• Did you select another scanning source in the PaperPort Scan Pane? If you use multiple devices with your computer, you may have selected another source for images. Start the PaperPort software and click the Scan icon and then make sure Visioneer RoadWarrior™ is selected as the scanner.

Problem: During installation I got the error message: PaperPort Installation is not complete. What do I do?

The installation procedure was not successful. You need to reinstall the PaperPort software.

Problem: I got the error message: PaperPort cannot allocate enough memory to perform internal critical operations. What do I do?

Close any other active applications so that additional memory is available. If you click Continue, PaperPort moves the file to the PaperPort data directory and renames the file with the prefix “bad”. This allows you to recover the file later. To recover the file, import it into PaperPort by using the Import command in the File menu.

Problem: The installation will not complete successfully. If installation finishes, the scanner’s OneTouch 4.0 options do not seem to work properly. What do I do?

A likely cause is that some driver programs are already installed on your computer for another scanner. They are interfering with the installation and OneTouch options, and you need to remove those other drivers and re-install your Visioneer RoadWarrior™ scanner. Please see the documentation that you received with the other scanner for the steps to remove its driver programs. You can also use the basic steps in the section “To Install Another Driver” on page 118, but instead of uninstalling OneTouch 4.0, uninstall the other scanner’s driver programs. After uninstalling the other scanner’s driver programs, uninstall OneTouch 4.0 using the steps on page 117, then reinstall it.

Problem: The scanned images are of poor quality even after I recalibrated and cleaned the scanner. What do I do?

The calibration procedure was not successful. You may have a defective scanner. Please see the Technical Support Card that you received with your scanner for the telephone number or email address to contact Visioneer Technical Support.

Problem: How do I uninstall PaperPort?

See the next section. Uninstalling does not delete your scanned items; they remain in the PaperPort Data folder.

HOW TO UNINSTALL YOUR SCANNER

To uninstall the scanner, remove the Visioneer RoadWarrior™ software, the PaperPort software, or other scanner software provided with your scanner.

UNINSTALLING THE ONETOUCH SOFTWARE

1. Open the Windows Control Panel from your start menu.

2. Windows 2000 or XP: Double-click the Add/Remove Programs icon.

Windows Vista: Double-click the Programs and Features icon.

3. From the list of programs, select OneTouch 4.0.

4. Click the Change/Remove or Uninstall button.

5. Follow the uninstall wizard through removing the scanner driver.

6. When the uninstall is complete, unplug the scanner’s USB cable from the computer.

UNINSTALLING THE PAPERPORT SOFTWARE

1. Open the Windows Control Panel from your start menu.

2. Windows 2000 or XP: Double-click the Add/Remove Programs icon.

Windows Vista: Double-click the Programs and Features icon.

3. From the list of programs, select OneTouch 4.0.

4. Select PaperPort and click the Remove or Uninstall button.

5. Follow the uninstall wizard through removing the PaperPort software.

The PaperPort software is removed from your computer.

6. Close all open windows and reboot (restart) your computer.

TO INSTALL ANOTHER DRIVER

Before you can install another driver for your scanner, you must remove the currently installed driver first. Then the new driver can be installed.

1. Uninstall the OneTouch 4.0 driver.

a. Open the Windows Control Panel.

b. Windows 2000 and XP: Double-click the Add or Remove Programs icon.

Windows Vista: Double-Click the Programs and Features icon.

c. Select OneTouch 4.0 then click on the Remove button.

d. An “Add or Remove” message box opens and asks if you are sure you want to remove OneTouch 4.0 from your computer. Click Yes.

The OneTouch 4.0 software is removed from your computer.

2. Unplug the scanner USB cable.

3. Reboot (restart) your computer.

4. Follow the instructions in “Step 1: Install the Software” on page 5 of this User Guide and follow steps for installing one of the other driver options.

VISIONEER SCANNER PARTS LIST

Please use the following part names and part numbers when ordering replacements for your scanner. Visit our web site at www.visioneer.com to order replacement parts.