1.   What should be done if thermal paper is jammed within the PRINTSTIK rollers?

Turn off the PRINTSTIK printer.  Pull the cartridge out; (please see pgs 18-21 for cartridge removal).  Now cut off the jammed paper and do the following:

A) After pulling out the cartridge, tear or cut off the remaining jammed paper, have 4-6 inches of paper pulled out then cut a triangular shape with a pair of scissors, as shown below.

B) Guide paper with tip of triangular cutout of paper into the insertion slight.

C)  Once the paper is in the printer, pull some paper in; guide the paper so it is centered and insert the cartridge into the metal arms on the printer. Close the cartridge and lock it into the printer.

2.   How can the PRINTSTIK be kept cleaning and maintained?

The PRINTSTIK should not be used in overly moist environment nor be directly exposed to water.  Although, it is okay to lightly dampen a cloth in order to wipe it down.

3.   What if printer stops printing?

The PRINTSTIK can stop printing for numerous reasons which can be addressed below:

1.   It may need to be recharged and has run out of battery life.

2.   It may be too far away from the Bluetooth device.  If this is the case, the PRINTSTIK must be brought closer to the Bluetooth enabled device to complete printing.

3.   It may not be paired so this should be considered.

4.   It may have lost its serial connection and this should be re-established according to the instructions shown in this manual.

5.   If the above mentioned solutions are not effective, please contact PlanOn for more information (support@Planon.com)

4.   I cannot find the PRINTSTIK when trying to pair it.

When turned on, the PRINTSTIK will continuously emit a Bluetooth signal. Therefore, make sure that the PRINTSTIK is turned on and try to pair again.  If this does not help, consider the configuration setting of the Bluetooth device that is trying to be paired with the PRINTSTIK.

5.   The PRINTSTIK seems to get very hot.  Is there something wrong?

The PRINTSTIK does not use ink but thermal printing technology.  This will cause it to emit heat.  When doing a lot of printing it can become hot but this is not a problem.  It is designed to handle this higher temperature.  As soon as the PRINTSTIK completes its printing, the heat on its surface will quickly dissipate.

6.   Can I use regular paper to print with the PRINTSTIK?

The PRINTSTIK uses specially designed “thermal paper” which it prints on so you cannot use regular paper for printing.

7.   My PRINTSTIK does not seem to be pairing with my Personal Computer.  What should I do?

In order to pair, please look at the section of this instruction manual that addresses pairing the PRINTSTIK with a PC.  Make sure the PRINTSTIK is on when 

pairing and be sure to refer to the manual of Bluetooth connectivity of the personal computer being paired with the PRINTSTIK.

8.   My PRINTSTIK will not print from my personal computer.  How can this be fixed?

In order to address this, you want to first make sure that the PRINTSTIK has been properly paired and that the serial port is connected.  Refer to information regarding this stated earlier in this instruction manual.  Make sure the

PRINTSTIK is close enough to be receiving the Bluetooth signal.

9.   When trying to pair I am continually asked for a code to be entered?  What should

I do?

The code that you are referring to is for pairing the PRINTSTIK with other devices and that number to enter is “0000”.

You can avoid this by going through the “Adding Bluetooth Device” option. Follow the instructions, once you have reached the “Bluetooth Service Selection” window choose Serial Port and click on Configure. In Bluetooth Properties window uncheck Secure Connection and apply and finish the setup.

10. I want to pair with other Bluetooth enabled devices other than my blackberry.

Will it work?

The PRINTSTIK will continually have more drivers available at no charge for it

to be able to pair with many devices like Smartphone’s.   Please keep abreast with the latest from our website for when these are made available.

11. My PC/Laptop is not recognizing the PRINSTIK when plugged in via USB cable, what do I do?

To ensure your PC/Laptop will recognize your PRINSTIK when connected through USB cable, make sure the PRINTSTIK is always on, if the PRINSTIK automatically turns off, turn it on again.

12. My PRINTSTIK will not turn on.

This may simply be because the PRINTSTIK needs to be charged.  You can follow the charging information that is given earlier in this instruction manual.  If you have charged it and this is still happening, please contact our technical support for more information.

13. How long does it take to charge?

It would take 180 minutes to fully charge the PRINTSTIK.  Refer to the color of the battery life symbol to understand the level of battery life it would currently have.

14. Can the PRINTSTIK be used while it is being charged?

The PRINTSTIK does have the ability to work while it is being charged. However, it is recommended to disconnect the PRINTSTIK from being charged when it is being used.  It should only be connected to a power source to charge.

15. What kind of paper can be used with the PRINTSTIK?

It is best to use the variety of thermal paper offered through PlanOn.  This guarantees that it will work effectively.  PlanOn offers various kinds like 8.5 by

11 and 8.5 by 14 inch thermal paper and also thermal paper rolls (of various qualities).  PlanOn also offers the thermal paper PRINTSTIK cartridge.  Please contact PlanOn for more information via the PlanOn.com website and/or PlanOn@PlanOn.com.

15.  When I lost a print item from the print menu in my Blackberry phone, what can I do?

Since you have lost the print item from your menu, you should check the following two applications on your BlackBerry:

•     PrinterDriver settingManager.

•     PRINTSTIK driver

•    BlackBerry FileExplorer

If those applications are still on your BlackBerry, please follow these steps to solve this problem.

1)  Run settingManager. On the menu, choose “Reload Hooks”. Then you will the screen as following:

“Do you want to Reload Hooks?” Choose “Yes” radio button;

Click menu key on your BlackBerry, choose “Save” to save your settings. You will go back to Main Menu automatically. On the Main menu, Click menu key on your BlackBerry, choose “Exit” to exit the settingManager.

2)  Run “PrinterDriver settingManager” to reload your Hooks. You will see Print item from email menu.

*Otherwise you need to download those two applications to your BlackBerry.