If you receive an error message when attempting to select Connect to PC or Scan to PC from the Pen Main Menu, please follow the instructions below to confirm that you have successfully followed the installation procedures.

Confirm that:

1.     Both the Desktop and the USB driver have been successfully installed, as instructed in the CD-ROM. If they have not been installed, or there were problems with the installation, insert the CD-ROM and click on the WizCom Desktop Installation button for instructions on installing the software and the USB driver.

2.     The WizCom Desktop is running.

Click on the WizCom Desktop icon on the Windows desktop to launch the application. If you fail to launch the WizCom Desktop, and receive a message indicating that you should install the WizCom Pen USB driver, do the following:

a. Connect the USB cable to both Pen and PC.

b. The Add New Hardware Wizard should appear.

c. Select the recommended path for installing the driver.

d. During the installation, a pop up message appears warning that the driver has 'not passed Windows Logo testing' - select Continue Anyway.

e. Complete the Add New Hardware Wizard.

3.     The PC connector side of the USB cable is connected to a USB port on your PC

4.     The Pen connector side of the USB cable is connected to the USB outlet on the Pen Top Panel.

If you have followed all the above steps and you are still having problems, it may be that the WizCom Pen USB Driver has only been partially installed. To rectify this:

1.     Make sure the Desktop is NOT running (if you can see the icon  in the notification area of the Windows taskbar, right-click on it and select Exit to completely shut down the application).

2.     Connect the Pen to the PC with the USB cable as explained above in steps 3 and 4.

3.     Access the Windows Device Manager as follows:

a.  Right click the My Computer icon from the Windows desktop.

b.  Select Properties.

c.   Select the Hardware tab.

d.  Click on Device Manager.

(Alternatively, from the Windows taskbar, go to Start/Settings/Control Panel and click on System/Hardware/Device Manager).

4.     Open the Imaging Devices folder of the Device Manager.

5.     If the WizCom Pen appears listed - with a yellow exclamation mark - it means the driver has not been successfully installed.

6.     Right click this icon and select Update Driver.